30-Day Returns
Most items can be returned within 30 days of pickup or delivery.
Quality Guaranteed
Used items are inspected before sale; new items carry manufacturer warranties.
Quick Refunds
Approved refunds are processed within 5–7 business days.
Original Condition
Items must be returned in the same condition with all accessories.
1. Return Eligibility
A1 Solution Shops accepts returns on most products within 30 days of the purchase date. To be eligible for a return, your item must be unused (or, for used/pre-owned items, in the same condition you received it), in its original packaging, and accompanied by proof of purchase (your order confirmation email or receipt).
2. Non-Returnable Items
The following items cannot be returned: activated smartphones, opened software, gift cards, clearance or final-sale items, and any product that has been damaged through misuse, modification, or improper handling. Electric bikes and scooters that have been ridden outdoors are non-returnable except for verified manufacturer defects.
3. How to Start a Return
To initiate a return, contact us at Bj@a1solutionshops.com or call 954-245-8591 with your order number and the reason for the return. Our team will confirm your eligibility and provide return instructions. For in-store purchases, please bring the item and receipt to the store where you made the purchase.
4. Return Shipping & Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or a verified defect). For local pickup orders, returns can be made in person at our Oakland Park or Margate store at no charge. Original shipping charges are non-refundable.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5–7 business days. Depending on your bank, it may take additional time for the refund to appear on your statement.
6. Exchanges
If you need to exchange an item for a different size, color, or model, please contact us within 14 days of receiving your order. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery or pickup with photos of the damage. We will arrange a replacement or a full refund at no cost to you, including return shipping if required.
8. Warranty Claims
New products are covered by their respective manufacturer warranties. Warranty claims should be directed to the manufacturer per the documentation included with your product. A1 Solution Shops will assist with manufacturer contact information when possible.
A1 Solution Shops reserves the right to update this policy at any time. Last updated: August 2026.